ILYB Designs items are custom made to order, therefore, refunds/exchanges are not offered once an item has been put into production. If there is any issue with your order once received, please contact Stephanie at firstname.lastname@example.org as soon as possible.
Every item is carefully inspected before shipping to ensure it is just how you ordered it. If however, there is a mistake with your design, please notify ILYB Designs within 7 business days so it can be corrected. Please note: Errors due to the buyer leaving incorrect information may incur additional charges for reproduction. If an error was made by ILYB Designs, your item(s) will be corrected and shipped to you at no additional charge if notified within 7 business days of receiving your item(s).
If for some reason an exchange/return is approved (not due to an error), the original item must be returned before a new item can be shipped out. The buyer assumes responsibility for all shipping costs associated with the return of the original item, as well as for the shipment of the new item(s) if an exchange is approved. Any returned item must be in it's original condition and inside of any original packaging. Returned items should be sent with tracking to ensure delivery and protect both the buyer and ILYB Designs.
Due to the increased amount of supplies and labor associated with bulk orders, ILYB Designs cannot cancel/refund bulk orders after incurring the expenses associated with the supplies needed for those orders. Therefore, amendments to bulk orders are taken on a case by case basis, at the discretion of the shop owner.